When will my item be shipped?
S.T. Browns makes every attempt to ship orders out promptly. Our policy is that we ship items no later than 48 Business hours after reciept and processing of payment.
What are your Business Hours?
Our normal business hours of operation are:
Mon-Thurs: 10:00am-5:00pm CST
Friday: 10:00am-2:00pm CST
Sat-Sun: No Hours of operation Closed
How Long have you been in Business?
S.T. Browns has been around since 2006 and has grown into a very diverse business with more than 28,000 satisfied customers to date.
How are payments accepted? Is it secure?
We accept Visa, Mastercard, American Express, and Discover card through online payment processers Paypal and Google Checkout. Both companies are 100% secure with the latest military encryption technology as well as buyer guarantees so your purchase is safe.
How will my item be shipped?
We will ship your item by US Postal Service delivery unless the purchase exceeds $500 then your purchase will be shipped by UPS. Tracking and Insurance will be included with the shipping fee.
My Item was not as described can I get a refund?
If we misrepresent a product in anyway we will allow for return. We do make every effort to accuratly describe all products and we welcome consumer questions before purchase. If items is broken in anyway then we will accept return for refund or exchange(if same product avaliable)
When will I get my refund?
If we agree to issue a refund we will reissue funds to your paypal or google checkout account within 24 hours of product being returned to our offices.
What items cannot be returned?
We will not accept the following items back under any cirumstances:
Video Games
Computer Software
DVD's and Movies
Shoes
Under garments
*Video Games, Cds, Dvds, and Computer software maybe exchanged for the same item only.
My item has not been recieved what can i do?
If you have recieved a email from us stating that your product was on the way and it has been greater than 10 days you need to contact us immediatly via email at [email protected] Being that we only ship to the United States and Canada it should not take any longer than 10 days to reach any destination in our shipping specturm. Upon this 10 days we will initiate a swift investigation into the whereabouts of the product. If it is found that the item has not been recieved then we will reship the same item at once or if same item is not avaliable we will issue a full refund via Paypal or Google Checkout based on how your payment was recieved.
